Refund & Cancellation Policy

Last updated: 6 June 2026 · Avatar Technologies (Avatar One Health)

1. Cancellation by you

You may cancel a booking free of charge any time before the sample is collected — from the app (Confirmed, Collector Assigned, or En Route stages). Once the sample has been collected, the booking cannot be cancelled as processing begins immediately.

2. Refunds

• Pre-collection cancellation / failed pickup on our side: 100% refund of the amount paid, including any collection charge.
• Test not performed (e.g. lab could not process a paid test and no alternative was agreed): refund of that test's amount.
• Sample collected: generally non-refundable once processing starts; in case of a verified service failure we will re-test at no charge or refund at our discretion.

3. Refund method & timeline

Approved refunds are made to the original payment method within 5–7 working days. Cash bookings are refunded via bank transfer/UPI to details you provide.

4. Vouchers & offers

Discount vouchers (e.g. welcome/referral) are one-time and non-transferable; if an order using a voucher is refunded, the voucher is not reinstated unless the failure was on our side.

5. How to request

Cancel from the app, or contact info@avataronehealth.com / +91 91874 29349 with your order number. Grievances: see Grievance Redressal.