Privacy Policy
Avatar Technologies ("we", "us", "our"), operating the brand Avatar One Health via www.avataronehealth.com, respects your privacy and is committed to protecting your personal and health information. This policy explains what we collect, how we use it, and your rights.
1. Information we collect
- Identity & contact: name, mobile number, email, gender, date of birth and collection address.
- Health data: the tests you book, samples collected, and laboratory results that form your health record.
- Location: with your permission, GPS coordinates of your collection address to assist the phlebotomist.
- Transaction data: bookings, payments (processed by third-party payment gateways), invoices and vouchers.
- Technical data: device, log and usage information for security and service improvement.
2. How we use your information
To register your account, schedule home collection, process tests through our accredited partner laboratories, deliver reports, maintain your lifetime health record, provide customer support, process payments and offers, comply with law, and improve our services.
3. Sharing & disclosure
We share data only as needed: with partner laboratories and phlebotomists to fulfil your tests; with payment gateways for transactions; with a doctor or family member only when you explicitly grant consent (which is time-limited and revocable); and with authorities where required by law. We do not sell your personal or health data.
4. Consent & control
You control who can view your records. Consents can be granted and revoked anytime from your account, and every access is logged in an audit trail.
5. Data security & retention
We use reasonable technical and organisational safeguards to protect your data. Health records are retained to provide continuity of care and to meet legal/medical record-keeping obligations. You may request deletion of your account, subject to such obligations.
6. Your rights
You may access, correct, or request deletion of your personal data, and withdraw consent, by contacting us at info@avataronehealth.com. We respond within a reasonable period.
7. Children
Minors may be added as family members only by a consenting adult guardian who is responsible for that data.
8. Changes
We may update this policy; the latest version is always available here with the revision date.
9. Contact
For privacy questions, contact our Grievance Officer Varad Kamat at info@avataronehealth.com or +91 91874 29349.